Account Coordinator

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Opportunities with PHL Synaptik

Account Coordinator

Job Overview:

We are seeking a dynamic Account Coordinator to join our busy team within the Commercial Division. The successful candidate will play a crucial role in supporting the Account Managers related to specific and agreed NHS accounts.


· Account Coordination – establishing and maintaining constructive and collaborative working relationships with agreed key internal and external stakeholders. Leading on account meetings with agenda agreed by Account Managers. Record and update datix.

·      Account Coordination – a core element of the role will be appropriately creating, receiving, and managing enquiries (email, letter, text, telephone) making sure to create a record of the steps taken and outcomes achieved by updating action logs.

·      Proposals and Tenders – working with the cross functional team to provide essential support in building proposals and tenders within defined timelines. Monitor tender portals.

·      Data and Reports – Manage and collate key data to create reports (activity, quality, performance) and feedback (patient, HCP and Client) for use by Account Managers with NHS clients as appropriate. Track, update and report on Forecast and Tactical Plan.

·      Innovation – work with the cross functional team to proactively drive quality as the number one aspect of service delivery.

·     Responsible for the coordination of ongoing specific contracts and day-to-day running.

·     Create and maintain strong personal relationships with agreed NHS clients.

·     Ability to deputise on behalf of Account Managers during specific and agreed periods.

·     Implement regular communication streams to ensure relevant stakeholders (internal & external) are updated and informed as required on key account activities.

·     Ability to support and add value to the development of successful proposal and tender bids.

·     Analysing data and feedback (patient/client/HCP) to produce reports for Account Managers.

·     Monitor key performance indicators and quality assurance of services against established standards, addressing any issues identified at an early stage.

·   To maintain Synaptik’s values of quality, loyalty, integrity, and dynamism through the application of appropriate behaviours and attitudes.


·     Self-motivated and the ability to work in an autonomous fashion as well as working collaboratively with others

·     Excellent internal and external communication skills.

·     Ability to proactively monitor targets and key performance indicators.

·     Experience of creating reports based on data available.

·     Proven working experience of MS Suite such as Word, PowerPoint, and Excel.

·     Ability to be focused on finding the solution, be adaptable and flexible based on emerging needs.


·     Previous experience of managing client relationships.

·     Previous experience of NHS and/or Healthcare working practices.


Synaptik is proud of it’s values and promotes a working culture shaped by them:-

·      Dynamism – Let your actions define our success.

·      Integrity – Having the strength to do the right thing.

·      Quality – Delivering results that surpass expectations.

·      Loyalty – A united workforce dedicated to excellence.

Accredited under ISO9001 each core function within the organisation has standard metrics and KPI’s directly aligned with the individual roles. PHL Synaptik also adheres to a Quality Management System underpinned by Quality Objectives in order to continuously streamline our processes and build operational efficiency.


PHL Synaptik is committed to safeguarding and promoting the welfare of children, young people and adults. Safeguarding is everyone’s responsibility, and all employees and volunteers are required to act in such a way that at all times safeguards the health and wellbeing of children, young people and adults that you come into contact with during your work. To fulfil these duties, you will be required to participate and attend appropriate mandatory training to recognise the signs and symptoms of abuse and how to respond to these signs and symptoms. All employees are required to adhere to local and national safeguarding policies and guidance. All employees must ensure that they understand and act in accordance with this clause. If you do not understand exactly how this clause relates to you personally then you must ensure that you seek clarification from your immediate manager as a matter of urgency. Equally, all managers have a responsibility to ensure that their team members understand their individual responsibilities with regards to Safeguarding Children and Adults.


To embrace the appraisal processes to set appropriate objectives and identity staff training requirements.


All employees are expected to contribute to the Synaptik Health and Safety Risk Assessments and PHL Synaptik policies.

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Getting you to where you are needed the most

You will utilise your experience whilst delivering for patients and reducing waiting times.

After submitting your application a member of our team will contact you shortly.

Other Opportunities Are Available

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If you’re a consultant or an experienced nurse, you could rapidly expand your portfolio of experience, all whilst helping the patients who need you the most by focusing on what you do best.

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01383 630740

PHL Synaptik Office

Buchan House, Carnegie Campus, Enterprise Way, Dunfermline KY11 8PL